Help & Support

Help & Support

Simcy Creative is always here to assist our users with all the technical or pre-sale questions regarding our products.

Simcy Creative
Support Policy

We try to answer your questions within 10-24 hours. However, if any delay occurs, it doesn’t mean that we forgot about you. Some of the issues require testing and analyzing, so we can resolve it effectively.

You can ask pre-sale questions.
Include link to your system where necessary
Include Login Details where necessary
We offer support via Team viewer where needed
Support does not include customization
Provide purchase code for item support

Purchase key

How to find your item purchase key on
your Envato account.

  • Open the “downloads” tab in your account.
  • Find our theme in the list of products.
  • Click “download” button, and in the drop-down menu select “license certificate & purchase code”.
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